Job description
We are Anyone.com, a company that is on a mission to enable anyone to own a home. Homeownership is not accessible or possible for over 2 billion people. We have developed an end-to-end, digital real estate management marketplace that optimizes all stakeholder processes in a fully integrated way. The Anyone marketplace offers radical new ways to find, buy/sell and finance real estate.
Anyone is funded and founded by experienced high-tech entrepreneurs who already have successfully built multiple companies and are now addressing one of the biggest global problems that our society faces. We believe that having a place called home is a basic human need that anyone should be able to fulfil and are working relentlessly to make that a reality for all.
We are growing and looking for a Customer Success Manager (CSM) to join our team to be responsible for maintaining and expanding the customer relationship.
What will you be doing?
As the CSM, you will be responsible for generating new market opportunities & partnerships that support our business goals and objectives.Your responsibilities will include, but are not limited to:
Manage a portfolio of international customers, employing digital and data-driven approaches to optimize retention, reduce churn and increase adoption rates.
Serve as the primary point of contact and advocate for customers, fostering strong relationships and delivering exceptional support.
Collaborate with cross-functional teams to develop customized plans and strategies that address customers challenges and drive adoption.
Ensure successful customer onboarding via training and product demos to enhance customer satisfaction.
Proactively identify and address customer issues, escalating when necessary to ensure timely resolution as well as feedback to the product team to optimize the customer experience.
Weekly reporting on the progress within customer’s portfolio’s and providing suggestions for improvements on the service towards customers to boost the engagement and customer satisfaction.
On request of management, contribute to customer experience projects and related tasks.
If you are passionate about making homeownership a basic human right again and have a strong background in customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the best fit for this position. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job requirements
To be considered for this position, you must have:
- a number of years of experience in a similar position preferably in an international Tech/SaaS Start-Up/ Scale-Up environment and are ready for the next step in your career taking up more responsibilities
- to take responsibility and have the guts to take ownership of your own tasks and are not satisfied until you have achieved your goals
- to like to roll up your sleeves to solve problems and tackle challenges
- be eager to learn and like to keep developing your own knowledge and skills which will help you determine your career path at Anyone
- like to be challenged by entering new markets opportunities
- excellent written and verbal communication skills in English
- the ability to multitask, prioritize and manage time effectively
- a 'can-do' mentality and you get energy from challenges and engaging partners
- to be willing to deal with different personalities because you can communicate personally and effectively
- to be eager to go the extra mile to engage partners
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